Terms of Service
Terms of Service (SaaS + AI Agency)
Effective Date: [Insert Date]
These Terms of Service (“Terms”) govern access to and use of LSAIAGENCY (“Company,” “we,” “us,” “our”) and our website and services available at lsaiagency.com (collectively, the “Services”).
By accessing or using the Services, you agree to these Terms.
1) Who We Are
Company: LSAIAGENCY
Governing Law: Texas, United States
Service Availability Region: United States and Canada
Contact Email: [email protected]
Business Address: Not provided (notices handled by email as described below)
2) Eligibility and Business Use Only
Business users only. The Services are intended for business use. By using the Services, you represent that you are using them for a business and have authority to bind that business to these Terms.
Age requirement. You may not use the Services if you are under 13 years old.
Location. The Services are offered for users located in the U.S. and Canada.
3) Description of Services
We provide AI agency services that may include:
AI receptionist/voice agents and chat-based tools
Lead capture, qualification, and follow-up (SMS/email)
Appointment scheduling and workflow automation
CRM and reporting/analytics features
We may add, modify, or remove features at any time as described in Section 10.
4) Accounts and Access
Account responsibility. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Accurate information. You agree to provide accurate and current information and to update it as needed.
Authorized users. You are responsible for ensuring anyone accessing the Services through your account complies with these Terms.
5) Payments, Subscriptions, Trials, and No Refunds
Billing. The Services are billed on a monthly subscription basis unless otherwise stated at checkout.
Auto-renewal. Subscriptions renew automatically each billing period until canceled.
Payment processing. Payments are processed through Stripe. We do not store full payment card numbers.
Trials and promotions. From time to time, we may offer free trials or promotional pricing. Trial availability and terms may vary and will be presented at signup/checkout. If a trial converts to a paid subscription, you authorize us to charge your payment method unless you cancel before the trial ends (as described in the trial terms presented to you).
No refunds. All fees are non-refundable to the maximum extent permitted by law.
Late or failed payments. If payment fails or is overdue, we may suspend or restrict access to the Services until payment is received (and may terminate under Section 12).
Taxes. You are responsible for any applicable taxes, duties, or similar governmental assessments.
6) Customer Responsibilities and Acceptable Use
You agree to use the Services lawfully and responsibly. You will not (and will not allow others to):
Break the law or use the Services for illegal activities.
Infringe intellectual property or upload content you do not have the right to use (including copyrighted materials, trademarks, or confidential information without permission).
Misuse content—including copying our website text, branding, logos, code, or other protected materials except as permitted by these Terms.
Abuse communications features, including spam, robocalls, harassment, or deceptive practices.
Attempt to disrupt or compromise the Services, including probing, scanning, scraping, or bypassing usage limits.
Reverse engineer or attempt to derive source code, models, prompts, or underlying systems except to the extent expressly permitted by applicable law.
7) Voice, SMS, Recording, and Consent Compliance
If you use calling, texting, recording, or transcription features:
Your compliance obligation. You are responsible for complying with all applicable laws and regulations relating to communications, consent, and marketing (including, where applicable, TCPA/telemarketing rules, CAN-SPAM, and Canada’s anti-spam rules).
Consent to record. You are responsible for obtaining all legally required consent to record calls and to collect/transcribe communications.
Recordings and transcripts. The Services may record and/or transcribe calls and conversations to provide the Services and support your workflows.
8) AI Features, Inputs/Outputs, and User Responsibility
AI providers. The Services may use third-party AI processing providers including OpenAI.
No guaranteed accuracy. AI-generated outputs may be incorrect, incomplete, or inappropriate. You are responsible for reviewing and validating outputs before using them (especially for legal, medical, financial, or compliance-sensitive decisions).
No reliance for regulated advice. The Services do not provide legal, medical, financial, or other regulated professional advice.
Opt-out for improvement (where available). You may request to opt out of using your content for certain improvement activities where feasible. Note that third-party providers may process data according to their own terms and technical settings.
Automated actions. Some features may trigger automated actions (e.g., follow-up messages, lead routing). You are responsible for configuring and monitoring these actions to meet your requirements.
9) Intellectual Property and Content Ownership
Our IP. We own the Services, including our branding, website, software, designs, workflows, and all related intellectual property rights.
Your content. You retain ownership of the content you upload or provide (“Customer Content”).
License to operate. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Content only as necessary to provide, maintain, and improve the Services, including through our vendors and subprocessors.
AI outputs. As between you and us, you may use AI-generated outputs for your business purposes. We do not guarantee outputs are unique, non-infringing, or fit for a particular purpose.
Feedback. If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.
10) Third-Party Services and Integrations
The Services may integrate with third-party platforms, including:
GoHighLevel
Twilio
Stripe
OpenAI
Third-party services are subject to their own terms and privacy policies. We are not responsible for third-party outages, interruptions, or acts/omissions of third-party providers.
11) Suspension, Termination, and Service Changes
Suspension/termination for cause. We may suspend or terminate your access immediately if you violate these Terms, fail to pay, misuse the Services, or create legal/security risk.
Service changes. We may modify, pause, discontinue, or remove features (or the Services) at any time. Where feasible, we will provide reasonable notice for material changes.
Effect of suspension/termination. Upon termination, your access stops. We may delete Customer Content upon request, subject to legal, billing, fraud-prevention, or dispute-related retention needs.
12) Term and Cancellation
Term. These Terms remain in effect while you use the Services.
Customer cancellation. You may cancel your subscription. Unless otherwise stated at checkout, cancellation takes effect at the end of the current billing cycle and you will not be charged for the next cycle.
Nonpayment. Failure to pay may result in suspension or termination.
13) Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, secure, or error-free, or that AI outputs will be accurate or reliable.
14) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
No indirect damages. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION.
Liability cap. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 30 DAYS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations; in that case, these limitations apply to the fullest extent permitted.
15) Indemnification
You agree to defend, indemnify, and hold us harmless from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from:
Your use of the Services
Your Customer Content
Your communications practices (including calling/texting/recording consent)
Your violation of these Terms or applicable law
16) Dispute Resolution (Informal First; Arbitration Default)
Informal resolution first. Before filing a claim, you agree to contact us at [email protected] and allow a reasonable opportunity to resolve the dispute.
Binding arbitration. If not resolved informally, disputes will be resolved by binding arbitration in Texas, unless prohibited by law.
Small claims carve-out. Either party may bring a claim in small claims court if eligible.
Class action waiver. You agree disputes will be brought only on an individual basis and not as a class, consolidated, or representative action.
(If you prefer “Texas courts only” instead of arbitration, tell me and I’ll rewrite this section.)
17) Notices
Notices to you. We may provide notices via email, account notifications, or posting within the Services.
Notices to us. Send notices to: [email protected].
18) Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website with a new effective date. Continued use after changes means you accept the updated Terms.
19) Miscellaneous
Entire agreement. These Terms constitute the entire agreement between you and us regarding the Services, except for any separate written agreement you sign with us.
Severability. If a provision is unenforceable, the remainder remains in effect.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Contact
Questions about these Terms: [email protected]